NetSuite OpenAir PSA Review
May 31, 2016

NetSuite OpenAir PSA Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with NetSuite OpenAir PSA

NetSuite OpenAir PSA is being used for services billing, resource management, reporting, expenses and project management.
  • Tasks Management and timesheets are pretty well designed and straight forward to use.
  • Expense entry and reports are solid.
  • Invoice and billing integration API is understandable and easy to use with other systems.
  • Speed, we have been seeing slowness often in the last six months, so they need to optimize their system and connectivity.
  • Increase number of records that can be requested at one time. Today it's limited to 1000 and I know it is negotiable, the default I believe should be 5000+.
  • Provide connectors to various ERP/CRM systems, today it is limited to a short list of systems.
  • We have been using NetSuite OpenAir PSA for years, and it worked very well with our ERP system, I believe it delivered a positive return on investment in a year or so after initial implementation by automating billing processes and increasing business productivity.
It is well suited for resources and tasks management; I guess all functions NetSuite OpenAir PSA has today are all appropriate.

OpenAir PSA Feature Ratings

Task Management
Resource Management
Gantt Charts
Workflow Automation
Not Rated
Team Collaboration
Not Rated
Support for Agile Methodology
Support for Waterfall Methodology
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
Timesheet Tracking
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Project & financial reporting
Integration with accounting software

Using NetSuite OpenAir PSA

1300 - Contractor, IT, Accounting, Operations and Managed Services
5 - 
  1. Technical skills: knowing the folowing languages : xml, php, sql
  2. Administrative skills: security and user management
  3. Functional: accounting, project management
  • Expense entry in the expense report section, it is used by most employees
  • Agil task management time entry for all projects
  • Sending invoices over to the ERP system via integrations
  • Managed Services uses the resources management component
  • I am not sure how to answer this one, I believe we are using the PSA out of the box as is, but I believe there was no finished integration product with PSA and Lawson ERP, so we had to improvise and build integration for expenses and billing.
We have to look at the whole ecosystem, if it happened that we changed our CRM or ERP, we want to make sure that OpenAir Netsuite PSA is compatible with them, if not there is a chance [we would] switch to an alternative solution.