New Relic is a one-stop-shop for monitoring needs.
September 09, 2020

New Relic is a one-stop-shop for monitoring needs.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

Each engineering team within the organization has the opportunity to use whatever tools they feel will be most effective for their needs, however, New Relic is the primary tool the organization actively provides to users. There is strategic value in maintaining the majority of the organization's telemetry data within a single platform and New Relic provides 80%+ of the tools needed for most monitoring situations to gather that data.
  • Variety of tools to meet the myriad needs of development teams and projects
  • Robust support and community engagement, they are even willing to engage on a limited basis to help you instrument tools the right way.
  • New platform pricing is now in place that makes all tools accessible to even smaller teams.
  • They have so many tools that it's easy to get lost and confused.
  • They have so much documentation and many tools are so flexible that it's easy for new users to become overwhelmed.
  • Navigating Enterprise pricing negotiations can be very involved.
  • Provides all the tools our engineers need in a single ecosystem, our engineers don't have to learn a variety of query languages or vendor-specific jargon to do their work.
  • Engineers sometimes get overwhelmed by the variety and flexibility of tools. Clear use cases and paths to success would be helpful.
  • Since all of our data is in one place, context switching when addressing issues is no longer an issue. We also don't suffer from the overhead of supporting our own data platform.
We find it important to frequently (yearly) re-evaluate the efficacy of the toolset we provide to our organization to ensure we're meeting engineering needs and staying informed about the latest trends. Each year, New Relic keeps coming out on top. When new technology comes on the scene, New Relic is almost always already working on tools to gather insights. Docker and Kubernetes is a great example of this. I've been using New Relic since before the use of these tools was widespread, so I remember when they didn't have tools to support them. Then, just as I started learning more about these tools, New Relic was proactively reaching out to learn about our strategies to adopt them and provide us with the opportunity to provide feedback into efforts they already had in progress to address those new technology stacks.
New Relic provides tools most teams need to address the 3 pillars of observability: metrics (APM, Infrastructure, Browser, Serverless, and more), tracing spans (APM, Browser, Serverless, and more), and logs. New Relic also provides unlimited ingest into its large data platform, which may allow teams to do away with the toil and overhead associated with supporting 3rd-party data aggregation and visualization tools like Graphite and Grafana. Finally, by using their new AIOps platform, teams get the benefit of intelligent monitoring and alerting, which can simplify the process of identifying events that need to be addressed to avoid customer impact.

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