Very nice and powerful software
March 29, 2021

Very nice and powerful software

Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

We are using it for monitoring of systems, in the MS Azure environment. It's being user by at least 2 divisions here, and so far, it has provided good insight into where performance bottlenecks, and related errors are.
  • New Relic Synthetics - seems to do a good job, to monitor specific URLs, with criteria.
  • New Relic One - is a good centralized "hub" for all of the New Relic products , applications, and devices we have set up.
  • New Relic Infra - Provided good insight into the Infrastructure, and dashboarding ability.
  • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
  • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
  • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
  • Sometimes it's tricky to determine which product to use to accomplish a task.
  • It has helped us narrow focus on our platform, to help determine some of the key problem areas.
  • It might still be too early to determine if, for our team's needs, if the price for NR justifies the benefits. Often when developers have availability, they are often able to put fixes in, and make certain routines more efficient. The question is, is it better to have someone use a tool to help determine this, or have technical experts look at the code.
  • Potentially a negative or positive for ROI, NR has sort of brought our team's to a new level of understanding of how complex our platform is, and how some adjustments for the future could help us deploy more often with perhaps less moving pieces.
It has provided us insight both explicitly and implicitly, into where to focus regarding application strengths and weaknesses, where we might want to make adjustments for higher availability, and ideas and strategies for how to deploy and time our application for better response and user experience as well.
It has also encouraged use to work with other teams who use and support New Relic asking with other applications they could potentially benefit from it if adequate licenses are available.
This is still TBD I think, as we are needing to make fine tuned adjustments to the load balancing and capacity of our system, and these adjustments are being made in concert with rolling out and configuring new relic features.
It's hard to tell for our division if there product will end up reducing cost on the end.
It's looking like it will though, especially ones we get an additional environment spun up.
To a limited extent we have. We are still working on these areas.
For monitoring specific URLs for response time, tracking performance of an application over time, and being able to drill down to the function level where an app component might be experiencing an issue, it seems to be well suited.
Also, the overall NR suite seems to experience rapid changes, which could potentially be somewhat unsettling to users who are trying to get familiar with a feature area. I'm unsure also, how consistently these are documented.

It seems to have less ability them some other products, to be able to see what low-level procedures on the code or DB side could be bottlenecks.