Seeing is believing! Metrics are the absolute truth
March 16, 2021

Seeing is believing! Metrics are the absolute truth

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with New Relic

We use New Relic in multiple levels:

  • APM for detailed application metrics and traces.
  • Infrastructure for collecting information on our servers.
  • Synthetics for internal and external API and Webserver testing.
  • Kubernetes integration for collecting all our kubernetes metrics and data.
  • APM information are very detailed.
  • Kubernetes' integration is simple and straightforward.
  • Infrastructure and APM information correlation is very helpful in troubleshooting.
  • Alerts using metrics are still very simple and limited, it is not possible to use the same queries used on dashboard, which lead to alerts and dash information to be unequal.
  • Kubernetes integration is a black box and generates a lot of metrics (which are charged by storage). Using the same configuration with Prometheus generates 1/10 of the volume.
  • APM has shown us a lot of things we were not seeing before because of lack of instrumentation. In depth information, at real time, that helped our developing teams to find and fix issues at faster speeds.
  • The automatic APDEX helps us monitor our applications quality and easily identifies an issue, letting us rapidly focus on ongoing issues and fix them.
With New Relic infrastructure and APM integration we could correlate problems and fix both the underlying infrastructure and the applications. Both these functionalities, along with APDEX, have pushed our teams to focus on what was necessary and with pinpoint information to grow and refine our applications leading to more reliable and stable solutions and a great user experience.
New Relic affected us on how we see and monitor applications and with that we could really benefit from cloud infrastructure abilities. With the detail view New Relic give us, we can manage resources much more easily and be cost-effective, using the right sized solutions we needed.
With New Relic, we decentralized the monitoring configuration and each team had the ability to configure the integrations needed and create dashboard, alerts and everything else themselves.

With that, we started to see an exponential grow on metrics and alerts being created. Things started to flow organically, alerts were more precise because teams had the ability to tune them at any time.

Teams started to see more value and our alerts and dashboard were updated more frequently, leading to more reliable information.
New Relic has a lot of benefits comparing to other solutions.

The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.

Great APM integration, easy and simple, which our developing teams love.

And Synthetics is way ahead of anything out there, very simple and robust solution that gives us a lot of resources.
New Relic can still be considered the lead on APM and Synthetics, both have a lot of features and are way ahead of the other players. If you are planning on using these features, you will be well served.

The kubernetes integration is VERY expensive and limited on configuration. The whole thing is a black box and not very customizable. You will end up expending a lot of money not knowing why and will have limited alerting configurations which won't be as good as if you had your own monitoring stack.