New Relic is a good mix of a fully supported platform and allowing you to get your hands dirty
February 27, 2025

New Relic is a good mix of a fully supported platform and allowing you to get your hands dirty

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

We use it for logging, some traces, and a few synthetic checks. We have tied it into our Open Telemetry framework and it has helped us start to understand our tech stack better. Business problems we have addressed with New Relic are specific to finding slow web service calls, detecting errors, and seeing latency in real time.

Pros

  • Observability
  • Logging
  • Traces
  • Dashboards
  • Apdex
  • SLA

Cons

  • Their integration with OpenTelemetry is a little lacking
  • Cost can be high if we don't rate limit the data we ingest
  • Account team are good, but don't engage enough
  • Better visibility
  • Better logging than other platforms
  • Good amount of alerting options
New Relic is the easiest to adopt, the price is in line with the other tools, and it has the lowest threshold to cross in order to learn the system and the platform. Adopting OpenTelemetry has been helpful in getting data aligned, and their documentation has been sufficient for our needs.

Do you think New Relic delivers good value for the price?

Yes

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

Yes

Did implementation of New Relic go as expected?

Yes

Would you buy New Relic again?

Yes

We have used Splunk, Grafana, Elastic, and New Relic extensively. Of all the paid tools, New Relic has been the most transparent, easiest platform to integrate with, and has been the most forthcoming with their pricing model and how we manage our costs. We have had relatively few incidents where their platform has been unavailable and haven't had too many tough discussions with them around SLA and performance.

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