Consistently impresed by the service and support.
September 23, 2023
Consistently impresed by the service and support.
Score 10 out of 10
Vetted Review
Software Version
Small Business Phone Service
Overall Satisfaction with Nextiva Business Phone Service
We utilize Nextiva Business Phone Service's online portal access and customer service team to make adjustments and repairs on behalf of our customers. We also use extensions on their system in-house for testing and communication with our largest customers. Most of our customers have a workforce that is either fully remote, or hybrid, and Nextiva Business Phone Service's mobility and customer service make them an easy choice when helping our customers decide on their next phone system. The customers utilizing Nextiva Business Phone Service's system range between 5 and 700 users.
Pros
- Mobility
- Customer Service
- Call Quality
- Competitive Pricing
Cons
- Certain analytics reports can only be generated by calling customer service.
- Drastically cutting down on maintenance costs
- Improved CX
- Negligible time spend on system adjustments such as outgoing messages or after-hours
Nextiva Business Phone Service continues to be our primary recommendation to customers, based solely on consistent user experience. Pricing does edge out some other providers, but we have found Nextiva Business Phone Service's customer service to be the main deciding factor. They are not the only system we recommend, but when giving a side-by-side comparison of multiple options, they are the one most often selected.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes
Comments
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