Powerful way of customer relationship management solution
August 11, 2021

Powerful way of customer relationship management solution

Paul Christophle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nimble

Nimble is one of the best Customer Relationship Management (CRM) Software which is offering browser widget and mobile-based sales force automation for small and medium-sized enterprises. Nimble just easily populates all the customer profiles as well as interaction histories from all the contact lists. Nimble is also integrated with social listening in order to keep all customer profiles up to date. This aspect of Nimble allows all organizations to track which contacts are mentioning.

Pros

  • There are many things which I really like about Nimble. Firstly, Nimble has a great and flexible user interface which is great.
  • This software is a great and efficient way to incentivize customers as well as generate higher revenue.
  • I have always found Nimble as a great resource for keeping our email contacts synchronized and simplified. My marketing department is always finding Nimble very useful for finding potential customer opportunities.

Cons

  • Some of the cons of Nimble are that the interface is a little confusing and complicated for users who have a slight unsuspecting nature.
  • I am not happy with the pricing and costs of Nimble as the limited mobile app functionality results in a lack of integration in office 365.
  • The sales pipeline of Nimble is pretty basic too and requires improvement there as well.
  • It has really helped me a lot in having great and productive interactions with clients.
  • I really like Nimble also because it has always been influential and inspiring in fostering product tracking for the most influential and demanding clients.
  • Its price is high.
I really like Nimble because it has always been influential and inspiring in fostering product tracking for the most influential and demanding clients. Other than that, Nimble has allowed me in choosing the correct moment to intervene and offer the required information to potential clients. Also, Nimble is quite different from other Customer Relationship Management (CRM) Software for streamlining the process of creating sales funnels and even continuously revising them.

Do you think Nimble delivers good value for the price?

Yes

Are you happy with Nimble's feature set?

Yes

Did Nimble live up to sales and marketing promises?

Yes

Did implementation of Nimble go as expected?

Yes

Would you buy Nimble again?

Yes

It is easy to use platform which is giving friendly services. Nimble has an option of group message which is really good for tracking all types of emails. Also, Nimble is great when it comes to aggregating social profiles to add to a client’s record.
Overall its support is amazing and gives responsive services. I appreciate its team that is providing reliable and efficient services. It is a really fantastic platform.
Nimble is one of the best platforms for businesses when it comes to managing contacts and information from different contacts. It has a great dashboard, a fast and amazing UI which helps me and my business a lot in different operations. I would recommend Nimble to other businesses as well to incorporate this in their ecosystem and be a part of this production team.

Nimble Feature Ratings

8.6
Customer data management / contact management
9
Workflow management
8
Territory management
10
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
9
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
9
9.7
Case management
9
Call center management
10
Help desk management
10
9.0
Lead management
9
Email marketing
9
9.3
Task management
10
Billing and invoicing management
9
Reporting
9
8.7
Forecasting
9
Pipeline visualization
8
Customizable reports
9
9.3
Custom fields
10
Custom objects
9
Scripting environment
9
API for custom integration
9
9.0
Role-based user permissions
8
Single sign-on capability
10
8.5
Social data
8
Social engagement
9
8.0
Marketing automation
8
Compensation management
8
8.0
Mobile access
8

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