NinjaOne - Best MDM for system management
March 20, 2023

NinjaOne - Best MDM for system management

DAVID Sulkes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • RMM
  • Endpoint Management
  • Patch Management
  • Remote Access

Overall Satisfaction with NinjaOne

Creates a centralized management dashboard for your users. Monitor updates, issues, and system status. NO AD required. Easy to use GUI. Full control of your users for updates and system access.

Pros

  • Patch management
  • System Monitoring
  • App compliance

Cons

  • Continue integrating the MAC OS environment. I know its a MAC iss...
  • System management
  • Remote access built in
  • Centralized monitor
  • Time savings
Much easier to navigate and manage the network systems. Straight forward flow.

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

Able to schedule patch and OS rollouts to client machines. Again, need for MAC integration and full control for OS patching.

NinjaOne Feature Ratings

10.0
Remote monitoring
10
Network device monitoring
10
10.0
Patch Management
10
Policy-based automation
10
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

NinjaOne Support

Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
IDK
We had not started rolling out NinjaOne and my rep rescheduled a walk-through hands-on to make sure we were up and running.

Comments

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