Nintex - Works for some, but not us
Anonymous | TrustRadius Reviewer
March 24, 2020

Nintex - Works for some, but not us

Score 3 out of 10
Vetted Review
Verified User
Review Source

Software Version

Nintex Workflow for Office365

Overall Satisfaction with Nintex Platform

The Nintex project was an attempt to collect all of our business processes and workflows (purchase requests, medication approvals, etc) and integrate them with SharePoint and MS Office 365. Nintex was intended to be used company-wide. We were hoping it would make our workflows and processes more streamlined and easier for users to understand and access.
  • It does integrate well with SharePoint and O365.
  • The form and workflow designers are fairly easy for most users to understand.
  • The published forms and workflows look good.
  • New version releases are incomplete and lack complete functionality.
  • Support is sometimes a merry-go-round of answering the same questions over and over with the same canned responses.
  • The knowledge base is filled with old information that is no longer applicable to the current product and it is very time-consuming finding correct answers.
  • Nintex has been a fully negative experience from the ROI standpoint.
Nintex is mostly used for business and procurement processes in our organization, but we had hoped to move all of our fillable forms from pdf to Nintex in SharePoint. This was the main goal and what attracted us to the platform was its deployment flexibility. As stated before, it does integrate mostly seamlessly with O365.
The intention was for this to be used by all staff in the organization where each department would have the flexibility to create their own flows and forms. However, limited functionality, weaknesses in support, and a lack of leadership led to development solely being the SysAdmin's responsibility. Users are limited in that some of the forms work, but others have been rolled back into previous platforms which has led to confusion.
FileBound and KiSSFLOW don't have SharePoint integration that works as seamlessly as Nintex. That said, it looks like in our case we may sacrifice that functionality to have a product that works.
Nintex Platform does integrate well with MS Office 365. Users are easily added to workflows and forms and the SharePoint integration is well done. However, critical functionality is missing. For example, a form that has calculations between fields can't be printed by the user (this is called the "Responsive" form) and a form that does have print functionality (called the "New Responsive" form) will not calculate simple formulas. Nintex support is unable to provide a time-frame for when this critical issue will be resolved despite acknowledging it months ago. The only case where I would recommend this to a colleague is if they had simple forms where Office 365 and SharePoint integration were needed but required no calculations.

Nintex Process Platform Feature Ratings

Process designer
Not Rated
Business rules engine
Not Rated
SOA support
3
Form builder
7
Model execution
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated