Nintex - Works for some, but not us
March 24, 2020
Nintex - Works for some, but not us
Score 3 out of 10
Vetted Review
Verified User
Software Version
Nintex Workflow for Office365
Overall Satisfaction with Nintex Platform
The Nintex project was an attempt to collect all of our business processes and workflows (purchase requests, medication approvals, etc) and integrate them with SharePoint and MS Office 365. Nintex was intended to be used company-wide. We were hoping it would make our workflows and processes more streamlined and easier for users to understand and access.
- It does integrate well with SharePoint and O365.
- The form and workflow designers are fairly easy for most users to understand.
- The published forms and workflows look good.
- New version releases are incomplete and lack complete functionality.
- Support is sometimes a merry-go-round of answering the same questions over and over with the same canned responses.
- The knowledge base is filled with old information that is no longer applicable to the current product and it is very time-consuming finding correct answers.
- Nintex has been a fully negative experience from the ROI standpoint.
Nintex is mostly used for business and procurement processes in our organization, but we had hoped to move all of our fillable forms from pdf to Nintex in SharePoint. This was the main goal and what attracted us to the platform was its deployment flexibility. As stated before, it does integrate mostly seamlessly with O365.
The intention was for this to be used by all staff in the organization where each department would have the flexibility to create their own flows and forms. However, limited functionality, weaknesses in support, and a lack of leadership led to development solely being the SysAdmin's responsibility. Users are limited in that some of the forms work, but others have been rolled back into previous platforms which has led to confusion.