Overall Satisfaction with Ontraport
We use Ontraport for our customer facing, daily newsletter. Our company is quite new and the list is very fresh.
- Sales department.
- Ease of customer service contact.
- Look/feel of email templates.
- Deliverability.
- Customer service.
- Data tracking.
- Pricing.
- Communication.
- Ease of use.
- Trust.
- Repeat overcharges.
- Unable to deliver daily messages.
- Customer service not willing to solve problems.
- Length of time each step takes.
We initially selected Ontraport based on the seemingly quality reviews. While they are priced much higher than their competitors, we initially took that as a positive. Perhaps the price tag hinted at better service, more robust features and superiority deliverability.
None of that was true.
From start to finish Ontraport has failed to not only meet expectations but even to start addressing them.
We’ve had trouble linking the service, getting emails to send on time, getting any level of accurate reporting or land in our customers inboxes.
The onboarding process was combersome, lengthy and ultimately ineffective.
We have now moved to AWeber now that they’ve fixed their DMARK issue & are seeing vastly superior results with a much lower price point and higher opens.