Ontraport Reviews

33 Ratings
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Score 7.1 out of 100

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Reviews (1-18 of 18)

Jonny Andrews | TrustRadius Reviewer
July 06, 2020

Deeply disappointed

Score 1 out of 10
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We initially selected Ontraport based on the seemingly quality reviews. While they are priced much higher than their competitors, we initially took that as a positive. Perhaps the price tag hinted at better service, more robust features and superiority deliverability.

None of that was true.

From start to finish Ontraport has failed to not only meet expectations but even to start addressing them.

We’ve had trouble linking the service, getting emails to send on time, getting any level of accurate reporting or land in our customers inboxes.

The onboarding process was combersome, lengthy and ultimately ineffective.

We have now moved to AWeber now that they’ve fixed their DMARK issue & are seeing vastly superior results with a much lower price point and higher opens.
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Charles Kirkland | TrustRadius Reviewer
May 10, 2019

Ontraport review from someone who has used it for 5 years.

Score 10 out of 10
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They are all different. HubSpot is great but doesn't have the checkout and sales tools. Active Campaign Rocks, but it doesn't have sales and checkouts. Infusionsoft has everything like Ontraport but the support is not where it should be and you have to invest in 3rd party addon to make it work.
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Jeremy Estes | TrustRadius Reviewer
November 30, 2018

ONTRAPORT is A Great Tool For Automating Sales & Marketing Messages

Score 6 out of 10
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I think ONTRAPORT is a decent platform for smaller companies to grow into. It's not as complex as Infusionsoft, and I do feel like you'll use more of it than you would Infusionsoft as a business owner and marketer. I probably wouldn't recommend it to a startup, though because there's a lot to build, and I personally don't think their email/form builders and performance is as good as someone like ActiveCampaign's.
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Kalyn Hoffman | TrustRadius Reviewer
December 02, 2018

ONTRAPORT can meet your sales needs!

Score 7 out of 10
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ONTRAPORT does a couple things far better than the competition like having all of its functionality on one platform. Some competitors offer both internal tracking and external marketing but require logins to their other software to access these features. Additionally, the funnel action sequences are far superior using a drag and drop system that anyone can figure out!
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Andrew Muller | TrustRadius Reviewer
May 03, 2018

Full featured, but intimidating and needs more polish

Score 6 out of 10
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Task management was the main thing that separated ONTRAPORT for me. Keeping things accountable. As well, I felt the campaign builder was slicker, and that the contact management was more robust. Custom fields are very customizable.
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Brock Ross | TrustRadius Reviewer
May 16, 2018

The Best Campaign Builder You'll Ever Use

Score 8 out of 10
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ONTRAPORT's email builder easily outstrips that of GetResponse. Overall, ONTRAPORT's UI, capabilities, editors, and overall user experience are just clearly superior to those of GetResponse. GetResponse appears to be quickly becoming outdated in such a fast-moving market. We have experienced slightly better deliverability on our emails with GetResponse, but not significantly enough to outweigh the wealth of other powerful features offered by ONTRAPORT.
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Matthew Watts | TrustRadius Reviewer
February 04, 2016

Ontraport has transformed the way we do business

Score 10 out of 10
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Alternatives Considered

  • AWeber,Infusionsoft,MailChimp
Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
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Chris Castillo | TrustRadius Reviewer
April 27, 2016

How ONTRAPORT moved us from a manual business model to automation!

Score 10 out of 10
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  • 1ShoppingCart,AWeber
ONTRAPORT allows automation and having the best of ShoppingCart and Aweber in one package. Beside the fact that ONTRAPORT doesn't handle inventory as ShoppingCart does, we still love the ability to have one source to manage our products and customers in one location.
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Jen Levitz | TrustRadius Reviewer
March 17, 2016

Connect to more client and grow your business with Ontraport

Score 8 out of 10
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I really liked the robust features presented in a way that made sense to me. I needed a higher level system that I could understand how to use with little or no ramp-up time.
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Chad Root | TrustRadius Reviewer
November 11, 2015

We run ONTRAPORT. It doesn't run us.

Score 10 out of 10
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Alternatives Considered

Infusionsoft - I chose ONTRAPORT over Infusionsoft because I could make it match up to my clients processes easier. I value the flexibility. On the flip side, Infusionsoft has some eCommerce integration and pre-configured solutions that are appealing.

VTrenz, Marketo, Silverpop were all on the list back in 2008 when I looked at them but they were overboard on roles and structure not to mention unaffordable for small and midsize clients.
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Ari Sherbill | TrustRadius Reviewer
June 10, 2014


Score 10 out of 10
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  • Infusionsoft,customerio
ONTRAPORT was 1000% superior to customer.io - I feel CI was made by techie people who never learned online marketing. I didn't use Infusionsoft long enough to really see which is better.
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Anonymous | TrustRadius Reviewer
December 04, 2014

Contraport - A burdensome tool to enflame your team to revolution

Score 1 out of 10
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I have used AWebber, Digital Access pass, MailChimp, and Constant Contact. Ontraport is a more feature-rich product, but I assess that their lack of attention to detail, poor usability, low quality, and missing the underlying purpose of their customer's usage of the product are going to hurt them. I use many other tools that integrate with CRM systems. Office AutoPilot is regrettably NOT one of the CRM's that most of my other tools integrate with.
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Feature Scorecard Summary

WYSIWYG email editor (16)
Dynamic content (13)
Ability to test dynamic content (7)
Landing pages (15)
A/B testing (12)
Mobile optimization (10)
Email deliverability reporting (15)
List management (15)
Triggered drip sequences (13)
Lead nurturing (15)
Lead scoring and grading (13)
Data quality management (14)
Automated sales alerts and tasks (15)
Calendaring (5)
Event/webinar marketing (8)
Social sharing and campaigns (3)
Social profile integration (4)
Dashboards (14)
Standard reports (11)
Custom reports (9)
API (11)
Role-based workflow & approvals (9)
Customizability (12)
Integration with Salesforce.com (1)
Integration with Microsoft Dynamics CRM (1)
Integration with SugarCRM (1)

About Ontraport

Ontraport is an all-in-one marketing automation and CRM platform designed for small to midsize companies. The platform aims to allow users to build, automate and visualize core business practices, including how to attract and retain customers and communicate with them throughout the customer lifecycle.

According to the vendor, Ontraport enables users to do the following:

  • Build and publish templated or custom landing pages and forms

  • Create dynamic campaigns with personalized paths

  • Automate prospect, customer and partner communications

  • Keep detailed up-to-date records of contact interactions

  • Group like contacts together

  • Deliver responsive email campaigns and track engagement

  • Send messages via multiple communication channels (SMS & PostCard)

  • Manage a sales team and manual to-do tasks

  • Sell products and manage payments

  • View real-time results to see where to focus efforts

  • Create custom dashboard metrics

  • Manage a membership site and/or partner program

The company aims to bring all the tools together into one central, simplified platform with the power of an enterprise solution, thus allowing small business owners to quickly get set up and scale without the growing pains of learning multiple technologies and without the hassle of fractured integrations.

Ontraport Features

Email & Online Marketing Features
Has featureWYSIWYG email editor
Has featureDynamic content
Does not have featureAbility to test dynamic content
Has featureLanding pages
Has featureA/B testing
Has featureMobile optimization
Has featureEmail deliverability reporting
Has featureList management
Has featureTriggered drip sequences
Lead Management Features
Has featureLead nurturing
Has featureLead scoring and grading
Has featureData quality management
Has featureAutomated sales alerts and tasks
Campaign Management Features
Does not have featureCalendaring
Has featureEvent/webinar marketing
Social Media Marketing Features
Has featureSocial sharing and campaigns
Does not have featureSocial profile integration
Reporting & Analytics Features
Has featureDashboards
Has featureStandard reports
Has featureCustom reports
Platform & Infrastructure Features
Has featureAPI
Has featureRole-based workflow & approvals
Has featureCustomizability
Does not have featureIntegration with Salesforce.com
Does not have featureIntegration with Microsoft Dynamics CRM
Does not have featureIntegration with SugarCRM
Additional Features
Has featureMembership site management tools
Has featureSMS & Postcards
Has featureSales force automation
Has featureReferral program management and tracking
Has featureTask management
Has featurePerformance analytics on visual map

Ontraport Screenshots

Ontraport Integrations

GoToWebinar, WordPress, 1ShoppingCart, Zapier, Authorize.Net, PayPal Payments, Shopify, WooCommerce, QuickBooks Desktop Pro, Zoom, Facebook for Business, Xero, TimeTrade, Wufoo, Wistia, Freshdesk, WebinarJam, JotForm, UltraCart, Teachable, StealthSeminar, Bonjoro, LeadQuizzes, WickedReports, LeadsBridge

Ontraport Competitors


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Pro$297per month (3 Users -- up to 10,000 Contacts)
Basic$79per month (1 User -- up to 1,000 contacts)
Plus$147per month (2 Users -- up to 2,500 Contacts)
Enterprise$497per month (5 Users -- up to 20,000 Contacts
ModulesPricing DetailsTerms
100,000 extra contacts$99Other
Additional user$47Per User per Month
100,000 extra messages$99Other
First-class postcards$1Other

Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Ontraport Support Options

 Free VersionPaid Version
Social Media
Live Chat
Video Tutorials / Webinar
Live Screenshare

Ontraport Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:International