All Small Businesses Can Benefit from Ooma Office
July 21, 2020

All Small Businesses Can Benefit from Ooma Office

Krystian Vinson Morales | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ooma Office

Ooma Office is used across our entire company. The virtual receptionist feature allows us to have all the benefits of a receptionist without needing an additional employee. I love that when customers call, they can access the virtual receptionist. They can find answers to commonly asked questions without needing to speak to an employee. The virtual receptionist feature also allows customers to directly contact their desired party with an extension.
  • Virtual receptionist.
  • Call forwarding.
  • Emailed voicemail files.
  • Very affordable.
  • Voicemail transcription.
  • When call forwarding, incoming calls could say they are from Ooma app.
  • Return on Investment - savings of over $1500 per year.
I did not have to evaluate other services. Ooma seemed to have all the features that my company needed.
They have excellent customer service. There have only been a few reasons that I have had to reach out to support. Every time I have called, I barely waited on hold to speak to a representative. Representatives are friendly and very knowledgeable.

Do you think Ooma Office delivers good value for the price?

Yes

Are you happy with Ooma Office's feature set?

Yes

Did Ooma Office live up to sales and marketing promises?

Yes

Did implementation of Ooma Office go as expected?

Yes

Would you buy Ooma Office again?

Yes

Ooma is great for small businesses who have a reliable internet connection. The switch from a major provider to Ooma was simple and painless. We are saving a significant amount of money each month by using Ooma Office for our phone service. Ooma might not be appropriate for a large scale company with several extensions.

Ooma Office Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call recording
9
Call park
10
Call screening
10
Message alerts
10
Audio conferencing
10
Mobile app for iOS
10
Mobile app for Android
10