Overall Satisfaction with Ooma Office
Ooma Office is used across our entire company. The virtual receptionist feature allows us to have all the benefits of a receptionist without needing an additional employee. I love that when customers call, they can access the virtual receptionist. They can find answers to commonly asked questions without needing to speak to an employee. The virtual receptionist feature also allows customers to directly contact their desired party with an extension.
- Virtual receptionist.
- Call forwarding.
- Emailed voicemail files.
- Very affordable.
- Voicemail transcription.
- When call forwarding, incoming calls could say they are from Ooma app.
They have excellent customer service. There have only been a few reasons that I have had to reach out to support. Every time I have called, I barely waited on hold to speak to a representative. Representatives are friendly and very knowledgeable.
Do you think Ooma Office delivers good value for the price?
Are you happy with Ooma Office's feature set?
Did Ooma Office live up to sales and marketing promises?
Did implementation of Ooma Office go as expected?
Would you buy Ooma Office again?
Ooma is great for small businesses who have a reliable internet connection. The switch from a major provider to Ooma was simple and painless. We are saving a significant amount of money each month by using Ooma Office for our phone service. Ooma might not be appropriate for a large scale company with several extensions.