Item: Outreach
Rating: 7
Author: Anisha Mehta

Overall Satisfaction with Outreach

Usability

I am not too knowledgeable when it comes to everything with Outreach, but it seems like it is very easy to set up drips and manage them.

Use Cases and Deployment Scope

Outreach is being used as a whole across our organization, however, each department uses it a little differently. In my department of SMB Growth Sales, I use it to track emails to clients. In the smaller sales departments, they use it to set up drip campaigns since they have a large customer base.

Pros and Cons

Pros

Easy set up for drip campaigns
Easy set up for reminders
Easy way to track client's engagement with your emails

Cons

Reports Used with Outreach

I do not generate any reports using Outreach at this time.

Return on Investment

Freed up time for reps

Other Software Used

Box, Salesforce Analytics Cloud, Clari

Likelihood to Recommend

I think it's well suited for sales organizations and departments with large customer bases that need little interaction or engagement. I think it's less appropriate when used in sales departments that have very large customers that need high engagement and more tailored emails and responses.

Comments

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