Item: Outreach
Rating: 8
Author: Verified User

Overall Satisfaction with Outreach

Usability

Overall, Outreach is fairly self-explanatory in its usability and just takes overall practice in getting to know the platform. There are times where things can get a little overflowed (Tasks) and you decide to skip them rather than do them. I personally use the email graph the most to see how many emails will be sent on certain days.

Use Cases and Deployment Scope

Outreach is used across our department as well as the marketing department. It addresses the problem of getting into contact with the correct contacts in any given organization in attempts to give them valuable information about our company and seeing if they would like to learn more about what our platform can do for them.

Pros and Cons

Pros

mass emailing
analytic data
follow-up strategies

Cons

the side tool-bar
overall navigation
360 view

Reports Used with Outreach

I have never pulled reports using Outreach so that could be something our organizations take a deeper dive into. Outreach and Salesforce are the two main programs and Salesforce is usually the main program we pull reports on. We then utilize outreach from the reports in Salesforce to actually contact the prospects.

Return on Investment

Increased Meetings
Increase in revenue from increased meetings
Time saved

Working with the Outreach CSM Team

To be honest I have not used Outreach support very much during my time at this company. The only time I used it was when the toolbar changed from having the arrow to it having to be a separate window on your screen. The customer rep was very responsive in helping me

Alternatives Considered

The only other tool that I have used that may relate to outreach would be a tool called "Base". I would say overall that Outreach is a more powerful tool in the fact that it can reach out to much more prospects in a short amount of time than Base.

Other Software Used

Salesforce App Cloud, BizNet Excel Suite, Upsafe Free Gmail Backup

Likelihood to Recommend

Outreach is well-suited for high-volume contact within a company that you are prospecting for potential business. It may be less appropriate when contacting smaller companies as employees within those companies interact with each other more often than they do in larger companies. Due to this, smaller companies tend to get more angry when we use drips for multiple contacts.

Comments

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Outreach Review