Outreach Review
January 30, 2018
Outreach Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Outreach
My BDR team uses it to connect with inbound prospects. Some AEs use it as well. We strive to do 6-8 touches per prospect and Outreach makes that goal easy ultimately helping to increase our conversion rates.
Pros
- Easy interface
- Plentiful features
- All in one platform
Cons
- Integrations with MQL object (custom objects in SFDC)
- Adding customizability to Meetings (need to be able to add fields to the form that prospects fill out - we need their phone number!)
- Ability to sort and organize the imports and triggers
- Since we're an inbound team, we need more flexibility with Outreach Voice - the ability to round-robin incoming calls and set up call queues
Reports are good but I need visibility into skipped and deleted tasks...it's too easy for a rep to say they've done their tasks but in reality they've just skipped them or deleted them.
- Higher conversion from leads to opportunities because it makes that multiple touch outreach so easy. More opps = more pipeline = more revenue ;)
Lauren and Nick have been AMAZING. Could not speak more highly of them. Always hands on and attentive. They are a true differentiator for Outreach.
What support from other products....?
I kid but in reality Lauren and Nick are phenomenal at their jobs.
What support from other products....?
I kid but in reality Lauren and Nick are phenomenal at their jobs.
Comments
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