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Excellent Solution for SDR Teams of All Sizes
January 29, 2018

Excellent Solution for SDR Teams of All Sizes

Emily Muhoberac | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

The Outreach UI is excellent, intuitive, and they are consistently releasing new features and updates. We have seen feedback we've given implemented into the platform, and any questions have been very quickly resolved. Outreach can be used by a tech-savvy hipster millennial and the the person that still uses a typewriter.
We leverage Outreach as our sales engagement software for our sales team, but leverage it for email-based tasks in non-sales departments as well. We have tried every email-based sales software under the sun, and Outreach is by far the best to fit our needs. The UI is very user-friendly, and gives our sales team the bandwidth to focus on the most important activity: closing deals. Outreach is significantly more automated than many we have tried (for example, Pardot), and we see fewer errors in our email campaigns. The reporting is simple, but very clear and helps us draw conclusions.
  • Great UI -- very intuitive, not overwhelming
  • Great Support -- their team is super responsive and resolves issues quickly. They always have the customer's back.
  • Simple enough that our entire team can use it
  • Clear, concise reporting
  • Super scalable -- Outreach has journeyed with us from 5 employees to 50 employees, and I'm confident it will support us at 100 and 500.
  • In some ways, Outreach is the 'Apple' of sales engagement platforms. It's stupid simple to use, yet the functionality is vast and intuitive. That said, if you're looking for a complicated, nuanced solution with infinite functionality, Outreach would not be for you.
  • If you leverage multiple Outreach instances, there's no easy way to aggregate reporting across instances. Most people leverage only 1 instance of Outreach, so this is a problem more specific to my organization.
  • I wish Outreach had more integrations with other software. However, they have had most of the integrations we've needed, and have helped us to identify solutions where integrations don't exist.
  • Significantly increased number of discovery calls.
  • Significantly decreased administrative tasks for our sales team
  • Consistent growth month over month
  • The Outreach UI is more intuitive than any that we evaluated
  • Outreach structure is significantly more automated than competitors -- We have used Pardot, and their structuring of email sequences is difficult to do at scale
  • We have been working to build internal infrastructure off the Outreach API, and their tech teams have been so accommodating. With competitors, it was hard to get access to their technical teams, let alone further assistance.
  • Outreach specialized in cold prospecting & text-based, personalized emails. Many of their competitors offer emails that are primarily formal HTML.
Outreach is great for sales teams of all shapes and sizes that are hoping to engage with prospects via email. Whether you're a one-man shop, or a 300 person SDR team, the Outreach platform can work with you. As many of the best features are specific to sales teams, I don't know if I would try and repurpose Outreach as a marketing platform.