Get productive with Outreach!
January 30, 2018

Get productive with Outreach!

Greg Steward | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

It's easy to use so we use it! Simple as that. There is a learning curve of only a couple of days for basic usage, and a few months for more advanced features.
Outreach is used by our sales organization to organize our workflow in engaging with our prospects and customers.

Pros

  • Outreach groups account information very effectively, great for account-based selling!
  • Outreach sequences are fantastic for workflow management. There's a great balance between automation and customization.
  • Custom fields enhance the customization of automated tasks. You can include insights or mutual connections in custom field which are embedded into automatic emails in context.

Cons

  • There are not a lot of significant cons, to be honest. Any issue I've had with the platform has more to do with our other systems.
  • As a small company, I don't have access to very much support.
  • I can't speak to this as we have been using Outreach since my first day. I can tell you though that I am more effective with Outreach than with only Salesforce.com
I haven't used other products.
Outreach may be less appropriate for heavily field-based, simple sales such as alcohol or food distributors selling to restaurants. Mobile functionality is minimal with Outreach right now and the strategy for these types of sales is more simple.

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