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Outreach - The Standard for Sales Automation
August 22, 2018

Outreach - The Standard for Sales Automation

Michael Lonsinger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Outreach is used by our 2 AEs and 1 SDR. Outreach enables our reps to collaborate on templates for personas, set cadences, and improve our overall outbound process.
  • Outbound Email Sequences. Can create private or shared outbound sequences.
  • Tracking inbound and outbound emails in SFDC. This is a big one for us, I wanted a tool to autolog all emails between a rep and prospect without the rep having to do it manually.
  • Built in reporting
  • There is definitely some up front work with onboarding and implementation. Fortunately Outreach has a great online resource library to address any issues.
User experience is pretty solid. I was able to onboard 4 people to the product no problem.
  • Saving the reps time has been a big one for us. Previously we had used a tool where you needed to upload a .csv file of leads to scheudle a mail merge.
Outreach is easily one of the leaders in this space. I would say the other would be Salesloft.

I've been pleased with the UI, product releases, support, and Peak learning center.
Outreach is great for any team that has their ideal target profile figured out. This should be used to send relevant, targeted messages to prospects.

Don't use this tool as a way to just email blast your entire lead database.