Powerful Sales Automation
August 22, 2018

Powerful Sales Automation

John Manuele | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Outreach is used by the Sales Team (Account Executives, Sales Development Reps, and Product specialists) in both a pre and post sales capacity. It allows users to save time from a communication standpoint.

Pros

  • Multi-touch sequencing of sales activity
  • Integration with Salesforce
  • Nice dashboards and reporitng
  • Impressive release schedule

Cons

  • Inability to change the order of steps in a sequence if the sequence is active is difficult
  • It is very simple to use and process activity (calls, emails tasks).
  • Creating sequences is also intuitive and simple.
  • Setting up triggers and the Salesforce integration is more difficult.
Weekly call volume reports mainly, just to keep track of activity.
  • It is difficult to quantify, but speed to contact new inbound leads is up
  • Speed of contact can help with lead conversion
  • It would stand to reason that with improved conversions, the pipeline grew and ultimately more opportunities closed since engagement happened early on
We haven't worked with them enough which is our fault. When they did do calls with us it helped identify new features in the product.
  • More features, InsideSales is just purely a dialer.
  • Outreach has a much more complete feature set.
Best suited for SDRs that are prospecting new business. Also good for AEs that are working opportunities in their funnel. Beneficial for post-sales engagement with customers. Could be better at tracking social activity and reporting within the tool. Currently, use mainly tasks to track social activity (LinkedIn connection requests).

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