Outreach is Incredible.
Hayden Anderson | TrustRadius Reviewer
August 29, 2019

Outreach is Incredible.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Outreach

The sales, CS, and marketing teams are using it for mass outreach to our customers, prospects, and partners. It saves a lot of time and generates a lot more activity than doing it all 1by1 would. Great tool for getting in front of a large amount of the right people.
  • Being able to create and track several types of "tasks" is nice, especially when one method isn't getting through to the people we want it to.
  • It saves a lot of time with the "mass create" features when adding large lists of prospects/information. Great tool for getting in front of a large amount of the right people.
  • Sequences are really great, especially when linked with a CRM like Salesforce~ You can see updates happen automatically as new activity takes place with a prospect.
  • It would be nice if we had more freedom when removing prospects from sequences/outreach.
  • They could have a better calling function, with cookies and such to save time.
  • At times it is hard to navigate for new users.
I generate activity reports and open, reply, response, and opt-out rate reports as well. Great tool for this and the gmail connection/integration is amazing. I am able to manually take the data from outreach in order to create custom reports internally in regards to successful and non-successful wording, messaging, and timing.
  • It has generated countless new leads, bringing in a massive ROI in regards to awareness and revenue.
  • The time saved internally is huge as well.
  • It helps us interact more often with our customers, helping us build a better story and understanding for what is important to them.
We don't use any other outreach like tools other than our Gmail accounts. Outreach does the job fine so we haven't considered competitors as far as I can tell.
Outreach is amazing for sales and customer success, but may not be necessary for engineering teams. You need to be careful not to overdo it to one given customer or you can get blacklisted, so be tactful in your use. If you create a good sequence, then master and refine it, you will have a lot more interaction from your target audience.