TrustRadius
Outreach is definitely solid and useful
https://www.trustradius.com/sales-engagement-sepsOutreachUnspecified8.4346101
Jordan Chen profile photo
September 10, 2019

Outreach is definitely solid and useful

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Outreach

Outreach is being used by both my team (client services) as well as my sales teams consisting of sales development reps and director of sales. The way that my team utilizes Outreach is by tracking outbound emails sent to clients, but for the other teams it would be used to track emails sent to prospects. I am able to see if my client has opened and/or read my email and if they've actually responded to my email. It's extremely helpful to know what the status of my outbound email is and then trying to figure out if or why my client isn't responding to me.
  • The integration of syncing to my gmail is great
  • Any other product integration like how it syncs with our Salesforce as well is super helpful
  • Overall, it's UI is pretty intuitive
  • It forces you to log back in quite often, so sometimes when I'm typing an email I'll realize it is not currently synced so then I must refresh every time
Mostly open rate emails as well as responded emails. Similarly, I will pull outbound email reports and simple usage reports.
  • It has helped me to figure out who trouble/red flag users are based on who does or doesn't respond to my emails
  • It helps us keep track of any activity that has happened with an account to make sure our engagement is being kept up-to-date
I think Outreach works a lot more smoothly. SF lightning had a lot of lag and hiccups and wouldn't always capture the activity of my emails.
It is best for people who send a lot of outbound emails and need reporting and feedback as to the success of their campaigns and/or emails. It is great for teams or people who are client or prospect facing. When I am sending an email to a client regarding on-boarding and I need to schedule a call with them, it's super helpful to know if they actually received my email and if they then read it. After that, it's more of a puzzle of trying to figure out how I can get them to respond to my email and trying to master what works the best for my emails whether that be a subject line, etc...