Item: Outreach
Rating: 8
Author: Verified User

Overall Satisfaction with Outreach

Use Cases and Deployment Scope

I work in Sales! Outreach helps with contact organization. As we call out to hundreds of prospects a day Outreach provides a full breakdown of when they was called who called them and even if it’s time for another ring. Outreach is our one stop shop for dialing in sales.

Pros and Cons

Pros

Dial tracking
Providing contact information as needed
Allows calls to be recorded

Cons

Just a optional tutorial button to understand the little hidden features
Call play back within the app
Customer service chat box

Return on Investment

Reaching more prospects
More meetings booked
Hitting quota

Scalability

I believe this tool would be a benefit for all business sizes. I believe even start up businesses could grow with Outreach.

AI Capabilities

Using the Al capabilities I’m able to scan through calls to help collect notes I did not have to write down.

Usability

My company has tried to switch out Outreach, and every time, we come back to it as a crucial piece of the workday.

Alternatives Considered

Orum

Outreach has the analytics of the calls dialed and the calls waiting to be dialed. It measures the dialing by day week and month. We get pointed for calls dialed weekly so this data is important to our scorecard.

Key Insights

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Yes

Other Software Used

Autodesk Build, Autodesk Construction Cloud, Assemble, from Autodesk

Likelihood to Recommend

Depending on their scope of work I think anybody handling contacts would benefit from the organization.

Comments

Please log in to join the conversation

Outreach insider

Modules Used