Outreach is a solid tool but not overly wow
June 24, 2025

Outreach is a solid tool but not overly wow

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

We use Outreach for email communication and email tracking for most teams on our revenue organization (sales, cs, partnerships). We also heavily use sequences for onboarding steps, renewal remembers, outbounding efforts, in conjunction with other AI SDR tools, and for sequencing new prospects. Demand generation uses Outreach for marketing efforts as well.

Pros

  • Sequences and sequencing to communicate en masse
  • Templates to be shared across teams
  • Tracking email comms of individual users

Cons

  • Triggers can be unreliable or unpredictable at times. Once an email is triggered, it is in the queue and does not update based on other actions or meta data.
  • The sync with Salesforce can also be unreliable at times.
  • The tool does a solid job, but is not overly cutting edge or innovative.
  • Speed to lead -- triggers enable us to contact prospects in a timely manager
  • Avoid manual work -- send sequences or emails via CSV saves time
  • Visibility into email communications helps team work together and get up to speed quickly on an account
I think there is room for improvement for Outreach to provide a more seamless experience with other tools in a modern tool stack, such as Salesforce, especially when users don't want to work in Outreach or want to keep their users in fewer tools. Their solution is the chrome extension, but could be better. Overall, our company has some uncertainty around Outreach because of complications with Salesforce syncing and/or triggers in the past.
We have not greatly utilized these capabilities because we look to other tools to do this with where we have had greater success or confidence. We use Gong for call recording and between their native functionality and that of Scratchpad's AI summaries/field fills, that's more useful for our team than Outreach.
Like most tools, parts of Outreach are easy to use from the jump and other parts of the tool take trial and error or overcoming a learning curve to get the most out of it. I think the rep user experience could be improved to be easier with clearer menu options, filtering, and actions both one offs and mass updates.
  • Groove and a Clari company
We stuck with Outreach in the past because Groove did not have as advanced trigger options, but we liked the benefits that Groove has with a native Salesforce integration. Ultimately, we stayed with Outreach because we did not have the bandwidth in order to implement a new solution well and have stayed with them while we tackle larger priorities in our toolstack first.

Do you think Outreach delivers good value for the price?

Not sure

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Outreach again?

Yes

Outreach is good as an email client for monitoring communications and sending sequences or emails en masse. It allows us to trigger messaging based on conditions or fields from Salesforce and also track the lifecycle/journey of an email contact. With the Outreach Everywhere Extension, reps don't have to work in Outreach for emails to track back to Salesforce and Outreach.

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