Outreach review.
June 26, 2025

Outreach review.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Outreach is a great platform for all email outreach, calls, sequences, messaging, and more. This platform is used for all outbound outreach and sales statistics, helping me manage my sales team effectively. Outreach has a great dashboard with all the statistics that help me properly know where my team is thriving or falling short of our goals and metrics.

Pros

  • Sequences
  • Calls
  • Sales dashboard.

Cons

  • The dialer.
  • Open rate stats.
  • Syncing with Salesforce.
  • Helped us book more meetings.
  • Helped us test out what works email wise.
  • The dashboard helped me better coach my team.
Anyone can use outreach. We leveraged outreach across a sales team of approximately 30-40 people, and the results were more than satisfactory. As a sales team continues to grow and reaches a 50-100 person range, it may outgrow outreach and potentially transition to an Apollo or larger platform.
We leveraged our AI capabilities, but perhaps not to their fullest extent. The AI capabilities were beneficial in transcribing calls and identifying areas for improvement. It also helped in determining whether we talked for too long on cold calls and if we should have spoken less at times.
Usability is an inclusive term. In terms of usability, I would say that Outreach has many helpful features. It is a versatile tool for various purposes, including dialing, emailing, sequences, checking open rates, AI capabilities, and more. It has beneficial capabilities for every sales team.
Outreach is a great tool, but it may not be the most effective one. It is very cost-effective, but teams can easily outgrow outreach. Outreach is more sophisticated than Salesloft. However, Apollo is far more refined and more in-depth from a functionality standpoint. I would rank it as Apollo, Outreach, and Salesloft.

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Yes

Outreach is a great platform; however, I think it is likely better suited for email and sequences rather than also being leveraged as a dialer. Outreach is elementary to use, but might not be the very best. As a dialer, it is very subpar, but is very good for emailing and sequences.

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