Item: Outreach
Rating: 6
Author: Verified User

Overall Satisfaction with Outreach

Use Cases and Deployment Scope

We use Outreach for sales prospecting, customer success engagement, cadences, activity tracking, account management, and deal flow. Customer facing and revenue generating team members utilize it on a daily basis to organize and expedite contact with new and existing customers throughout the customer lifecycle. We solve time management and day-to-day workflow challenges with Outreach.

Pros and Cons

Pros

Time management
Organizational structure
Time savings
Activity tracking

Cons

UX is a bit clunky and outdated
Slow to innovate with new features
AI functionality needs to be expanded

Return on Investment

CS team has been able to onboard 15% more customers on a monthly basis
Meetings booked has increased 17% since implementation
Time spent doing manual tasks has decreased by 3 hours per week/user on average

Scalability

AI Capabilities

The AI capabilities around prospecting and coaching has allowed the team to be more strategic about areas they focus on throughout each week. Automating follow ups, decreasing time spent managing each account, and helping managers with scorecards and coaching has been a game changer for us.

Usability

The usability of Outreach is seamless and intuitive for the most part. The 1:1 sync with our CRM ensures all accounts and contacts and in the system and activity logging is done accurately and efficiently. The ease of use with cadences and deal flows helps the team to be more productive and get better results.

Alternatives Considered

Salesloft and Gong

Key Insights

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Other Software Used

Salesforce Lightning Platform, Gong, Clay

Likelihood to Recommend

Well suited for sales and CS workflows to streamline outreach to prospects and customers. Tracking activity automatically without the need for manual entry is also a big plus. Less appropriate use cases for Outreach are involving non-revenue generating team members that don’t need to utilize any of the specific features that are currently offered such as for marketing team members.

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Intuitive customer engagement tool with AI capabilities