One of the most reliable tools for Sales Email Prospecting.
June 24, 2025

One of the most reliable tools for Sales Email Prospecting.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Kaia (Knowledge AI Assistant)
  • Prospecting
  • Coaching

Overall Satisfaction with Outreach

We use Outreach as a sales prospecting tool. We need to send email communications to our prospects, partners, and customers, and also use automated sequences to send these emails. For this purpose, we leverage Outreach. It helps us address the problem of manual sending and tracking of emails by providing automated sequences and templated emails.

Pros

  • Automated sequencing.
  • Email Templates built-in.
  • Deliverability of emails.

Cons

  • HTML email deliverability.
  • Reporting features is not that easy and intuitive to use.
  • Licensing could be made simpler.
  • Better email deliverability.
  • Better visibility on email opens and clicks.
  • Higher productivity.
The outreach tool in itself is highly scalable across all industries and business sizes. As the team size expands, they can adopt new licenses and start operating seamlessly. Then, you can configure the daily email limit count to ensure domain health. Some of the reporting features, however, will be impacted by a higher team size, as they are not particularly intuitive to use.
We have Outreach's predictive and generative AI capabilities mostly in their prospecting and coaching features. Within the prospecting feature, we use to auto-generate email content and templates and constantly learn from what has worked in the past, what has not. Within the coaching feature, we utilize the tool's usage across reps and auto-generate training materials based on their usage.
Overall, Outreach is usable and scalable across team sizes. The only reason I give a nine and not a 10 is that there are improvements that can be made within the reporting feature. It is usable, but not everyone can easily self-learn the best practices. At times, it may require building 2-3 reports and then using a VLOOKUP in Excel to achieve the desired outcome.
Outreach has better email deliverability and brand reputation compared to its competitors. The pricing and licensing model also fits in with our requirements. Importantly, our leadership and sales teams recommend using Outreach, as they are comfortable with the platform due to their previous experiences and can easily adapt and deliver. Switching costs to other platforms are also high.

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Yes

Outreach is well-suited for organizations that want to send bulk sales prospecting emails and need a platform that can enhance domain and email deliverability. It is less suitable for organizations that don't use email prospecting or have fewer than 500 customers or prospects.

Comments

More Reviews of Outreach

  1. Home
  2. Sales Engagement Platforms (SEPs)
  3. Outreach Reviews
  4. User Review of Outreach