Item: Outreach
Rating: 9
Author: Verified User

Overall Satisfaction with Outreach

Use Cases and Deployment Scope

I use Outreach on a daily basis to streamline the sequences of my outreach, so I don't forget to touch propsects in a daily/weekly basis through multiple channels, keeping track of the list prospects, and doing the actual actions on a daily basis of calling, emailing, and sending LinkedIn messages

Pros and Cons

Pros

Multichannel outreach
Building and using sequences
CRM - centralization of notes of calls and notes on accounts/ prospects

Cons

Genuinely not a lot of improvements I can think of. Perhaps the ability to have an overview of accounts and set priorities based on urgency and relevance, or anything else.
Could be a feature of finding phone numbers and e-mails
Feature of factchecking phone numbers

Return on Investment

Higher ROI due to more meetings booked - especially because it helps me to structure the outreach, so I repeatedly stay in touch on a daily basis, keeping overview of all the people at the same time
It saves a lot of time, because I don't have to manage all the people I work on at the same time in a calendar or Outreach etc.
It saves me time because I keep track of the notes in the accounts, so every time I open a new prospect, I know which previous conversations I've had, with whom, and how it went. Also generic account information I store there

Scalability

Yes of course. I used to work for a start-up before, if I knew about Outreach it would've saved me so much time and effort.

AI Capabilities

I haven't leveraged the AI capabilities unfortunately

Usability

It's very easy to use, I really like the overall feel of the software as well as the interface, and the add-on that I use in my google chrome extension is super super nice. It basically allows me to do all my outreach without actually using LinkedIn/Email/my phone etc.

Alternatives Considered

Cognism, Lusha, Demandbase One, HubSpot CRM, Salesforce CRM Analytics and Saber

Outreach is like SF is for CRM, absolutely the leading software to use. Wouldn't change it for another option even if they made me pay for it.

Key Insights

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Outreach again?

Yes

Other Software Used

Salesforce CRM Analytics, Cognism, Lusha

Likelihood to Recommend

Less suited for managing an overarching view of all your accounts and prospects, but it is a fantastic tool if you want to have a streamlined way of (partly automatic and partly manually) performing you outreach in multiple channels (calls/LinkedIn/emails/etc.). So definitely the tool I use on a daily basis and have open all the time.

Comments

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Fantastic tool to keep track and overview of your multi-channel outreach.