PagerDuty is a service no MSP can live without
Updated December 07, 2020
PagerDuty is a service no MSP can live without
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
PagerDuty handles all our alert management for our support team. Initially we just used it to handle critical alerts for the on-call people and started super cheap by only setting up one account and on-call techs rotate through it. However we started getting to the point where that wasn't an option anymore so we put all our tech in and moved to the team plan which has saved a ton of time for us.
Pros
- Alert Management. This is where it shines. We are just starting to get into parsing types of alerts and more advanced API drive events.
- Integrations with hundreds of applications
- Team Schedule automation
Cons
- They don't have integrations with some of our key support tools but I don't think that's a problem with PagerDuty but more so the other toolsets.
- Price. As you continue to add features the cost of the product can get rather pricey. Still worth it just have to be watched.
- Management - We spend a lot of time handling on-call rotations since we have multiple ones with our teams. This allows us to nearly automate the entire process.
- Keeping track of alerts and noise reduction. Helps keep down the amount of noise from alerts.
We have actually not tried any other products like PagerDuty because we knew they were fantastic, had a wonderful mobile app and integrations with so many other software vendors. There was no point in looking elsewhere.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes
Comments
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