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PagerDuty Review
January 15, 2020

PagerDuty Review

Felix Vaisman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We use PagerDuty to manage escalation policies and communicate to make sure production pipelines are always up.
  • Integration with other systems.
  • Flexible escalation policies.
  • User-interface could be improved.
  • More enhanced incident analysis - Allow user tagging for incidents and exporting data for external analysis. Maybe even ML powered suggestions within the product.
  • Keeping with our external SLA for customers.
  • Save time in dealing with incidents.
Generally it's been good when required, but there haven't been many instances that warranted contacting them.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

PagerDuty is great for when you have a process that you need to keep in a stable state.