July 20, 2020
Score 8 out of 10
Overall Satisfaction with PagerDuty
At Airfordable we use PagerDuty across the organization. Primarily it is our fail safe alerting tool to alert us if our system is not operating within bounds. However we also use PagerDuty to reach out to teams in times of urgent need so we are able to respond and act quickly.
- Helped us respond quickly to site issues
- Helped us address urgent user issues quickly
- Has kept downtime to a minimum and prevented downtime
Absolutely we have benefited from this. This is one of the key items that makes this alerting service worth its weight. Because they guarantee and deliver a 0 downtime experience, we can trust them to alert us when needed. That is a key foundation with a service like this.
Honestly, we have not used a lot of them because we funnel a lot of our alerts through Datadog and then on to PagerDuty. In reality, PagerDuty acts as a failsafe extension of Datadog when it comes to needing to alert us.
If one of our genies (customer service) is unable to use a critical feature within the site or is unable to do their job due to a bug, then they will click a special alert button that will find the engineer on call and rope them in to solve the problem immediately.
We do not use PagerDuty analytics.
Compared to the companies listed above, PagerDuty was always the stronger contender combined with Datadog. Though now the playing field may have changed since we last did any serious evaluation. PagerDuty has no downtime and "just works". That last phrase is what makes it stand out from the others.
Rarely need it but for the couple of times we have they were responsive and solved the issue in a timely manner.
Do you think PagerDuty delivers good value for the price?
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PagerDuty has proven itself trustworthy when it comes to alerting. I can sleep well knowing that it will get me if I am needed. This is why we continue to use it, among other reasons. It can be good also for alerting between teams but you must keep the alerts to a minimum or alert fatigue will set in and cause other unwanted side effects.