Item: PagerDuty
Rating: 8
Author: Verified User

Overall Satisfaction with PagerDuty

Use Cases and Deployment Scope

At Airfordable we use PagerDuty across the organization. Primarily it is our fail safe alerting tool to alert us if our system is not operating within bounds. However we also use PagerDuty to reach out to teams in times of urgent need so we are able to respond and act quickly.

Pros and Cons

Pros

Alerts individuals in a timely manner
Supports multiple communication mechanisms
Does not fail to do its job

Cons

The organization of settings can be confusing.
How they structured their paid tiers can be frustrating.

Return on Investment

Helped us respond quickly to site issues
Helped us address urgent user issues quickly
Has kept downtime to a minimum and prevented downtime

PagerDuty Reliability

Absolutely we have benefited from this. This is one of the key items that makes this alerting service worth its weight. Because they guarantee and deliver a 0 downtime experience, we can trust them to alert us when needed. That is a key foundation with a service like this.

PagerDuty Integrations

Honestly, we have not used a lot of them because we funnel a lot of our alerts through Datadog and then on to PagerDuty. In reality, PagerDuty acts as a failsafe extension of Datadog when it comes to needing to alert us.

PagerDuty Automated Response

If one of our genies (customer service) is unable to use a critical feature within the site or is unable to do their job due to a bug, then they will click a special alert button that will find the engineer on call and rope them in to solve the problem immediately.

PagerDuty Analytics

We do not use PagerDuty analytics.

Alternatives Considered

VictorOps and Amazon CloudWatch

Compared to the companies listed above, PagerDuty was always the stronger contender combined with Datadog. Though now the playing field may have changed since we last did any serious evaluation. PagerDuty has no downtime and "just works". That last phrase is what makes it stand out from the others.

Support Rating

Rarely need it but for the couple of times we have they were responsive and solved the issue in a timely manner.

Key Insights

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

Likelihood to Recommend

PagerDuty has proven itself trustworthy when it comes to alerting. I can sleep well knowing that it will get me if I am needed. This is why we continue to use it, among other reasons. It can be good also for alerting between teams but you must keep the alerts to a minimum or alert fatigue will set in and cause other unwanted side effects.

Comments

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