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PagerDuty helps us build reliable software.
July 20, 2020

PagerDuty helps us build reliable software.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We use PagerDuty to get alerted when critical elements of our infrastructure fail or are about to fail. When possible we get alerted before an incident occurs and we are able to rectify the issue before it impact our users. PagerDuty has been a critical piece of our stack since we started using it.
  • Automatic alert escalation
  • Detailed on-call scheduling
  • We have no complaints.
  • Helps prevent downtime
We have been using numerous PagerDuty integrations including NewRelic, Datadog, and AWS. There are many integrations available that support most companies' needs and a complete REST API to build custom integrations when necessary. We have been using the REST API in numerous custom integrations and it has always suited our needs.
In our company, one on-call person is responsible for responding to an alert. If he/she does not acknowledge an incident within 10 minutes, it is automatically escalated to the next on-call person. When an incident is acknowledged, the entire on-call team is aware and can discuss with this person to get more information. When the incident is resolved, the entire team is notified.
Our experience with PagerDuty's customer support has always been positive. We have reached out when we needed help with some integrations and the REST API. They have always been knowledgeable and able to answer even advanced technical questions. Their customer service is on point and well organized, we are happy every time we need help.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

PagerDuty helps companies centralize their alerting system. Being on call is easier when a company has the ability to set clear schedules and escalation policies. It's good for management because the process is well defined and good for employees because they now one on-call person will be in charge of resolving or escalating an issue.