PagerDuty Review
July 21, 2020
PagerDuty Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We use PagerDuty for urgent issues and escalations. We are an MSP that handles 24/7 coverage even though we aren't staffed 24/7 so PagerDuty enables us to provide coverage to all our clients and meet our SLAs at all hours of the day. We currently utilize the Email (for Zendesk) and Nagios integrations but we have utilized Icinga and Zabbix integrations in the past. PagerDuty allows us to keep our customer ratings and satisfaction while also allowing us to not be tied to our computers 24/7.
- Integrations
- On-Call Schedules
- Reliability
- Phone/SMS/Push Alerting
- On-Rotation Heads-up Alerting
- Mobile App Override Entries
- Mobile App Schedules/Functionality
- Granular Reporting
- Meet our SLAs
- Improve our Processes
- Reduce Fatigue/Stress
We have never noticed an outage with PagerDuty or had any issues. We have always gotten alerts and paged which has helped us meet our goals and not worry about alerting.
We utilize the Nagios integration and it has helped with false positives as well as making sure alerts are handled. Instead of resolving alerts and forgetting about them, we let the API integration resolve the alert for us. That makes sure we solve the problem and then let it resolve the PagerDuty alert so that we don't silence an alert that still hasn't be fixed. It has helped us from our previous email integration where we would resolve an alert, think the problem was fixed, but it wasn't and then we had to deal with the aftermath.
This is one process that we don't utilize PagerDuty for and haven't ever used it for. So I couldn't comment on this.
Both the above products (although they could do more, such as alert filtering), were too bulky and cumbersome. Building simple alerts and integrations were time-consuming and more hassle then they should have been. Escalation policies were also difficult and cumbersome to set up compared to PagerDuty.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes