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On and Off Duty with PagerDuty
April 06, 2022

On and Off Duty with PagerDuty

Sanford Gallant | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is used to schedule alert notifications for technical support staff. Different SMEs are listed on a schedule for the Monitoring team to be able to reach the proper staff member to resolve issues. Not all staff are available at the same time and this tool allows us to reach someone who is available immediately. In our organization there are systems that need to be available on a 24/7 basis. The systems often run without fail. However when there is a glitch or some type of issue it is very important that it gets resolved as soon as possible. PagerDuty allow us to reach out any time of day or night to right support people. The product is very customizable as far as programming and changing days and times etc.
  • Allows for large teams to share the on-call load.
  • Is easily customizable and allows for many scheduling options.
  • It's also fairly easy to set up once your user profile is created.
  • I would like to see a schedule by voice added so that I can just tell it what to do.
  • Not sure if you have online chat while using but that would be good to offer.
  • I can't speak to ROI as I do not purchase the software in my company.
  • I'm sure that it was worth it. I just don't know the $$ cost.
  • I could not give you any numbers even if i had them. That is confidential.
I am not aware of any instances where the PagerDuty system was not available for us. It seems to always be there when it is needed. It also allows us to have a back up person if the primary support contact is not available. That's always good. Redundancy is critical in IT.
I am sorry but I am not experienced with this level of detail.
I have not used PD support so I cannot rate this one.

Do you think PagerDuty delivers good value for the price?

Not sure

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

Quickbase, Nlyte Data Center Infrastructure Management (DCIM), ServiceNow IT Operations Management
I'm sure most IT support organizations need to use this tool or one like it to be able to alert people for assistance in outage situations. Multiple times we have had servers or even network devices giving us trouble and degrading service to our end customers. I am usually one of the multi-team staff that get paged to check devices for power, activity lights, and/or error logging. Not sure what else to say here. It's pretty straight forward to me.