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PagerDuty is great for support
April 02, 2022

PagerDuty is great for support

Chris Kloepping | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We user PagerDuty with support escalations, mostly in an automated fashion. It is imbedded within our major incident process and integrated with Salesforce. Additionally, we have all our support teams using PagerDuty for oncall setup.
  • Makes sure oncall is being responded to
  • Easy to setup and use, including the app
  • Integration with other tools
  • Can be a little confusing to find a PD and determine what transpired
  • Setup is flexible and overall easy, but for first time users the learning curve can be a little difficult
  • Responsiveness
  • Ease of getting hold of oncall teams
  • Time to resolution improvement
Yes, it is a very reliable tool. This is crucial business product.
We integrate with Salesforce and our Major Incident process and it works excellent with both.
PagerDuty meets all our needs.
Never had to use PD support

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

Awesome for all things oncall, since it will send you a text, email and phone call all at once. Easy to integrate via the email setup into key tools, such as Salesforce. We have a separate case management tool, so not using it outside of its core function.