PagerDuty - SaaS with no downtime and a single place to view the overall health of all your systems!

We use PagerDuty to get real-time alerts for disruptions and outages. I have been using it for a year, and haven't had any issues whatsoever so far with it. Aside from the alerts, it has allowed us to significantly cut time on repetitive tasks when we have to declare a major incident that needs to be tackled by multiple people. We have integrated it with IM and video call: when the person on call gets an alert and deems it necessary to involve multiple people, they just click on a button, and the necessary people get notified via an IM message that contains the PagerDuty alert URL, and a video call link where they can join the rest of the team. This way, we just start doing the work that matters, which is tackling the issue at hand. Very happy with the product and the support service.

PagerDuty is a SaaS 100%. I have been using it for a year and haven't had any downtime or issues with it so far. This has a direct positive impact on our revenue, mean time to respond, and brand reputation. The reliability of PagerDuty made it for us a single place where we can view the overall health of our systems.

- Ticketing system - IM - Videocall