Ideal for fast paced environment.
March 05, 2026

Ideal for fast paced environment.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

What I like about PagerDuty is its ability to scan the application that's causing the error and auto-generate an incident ticket. The ticket details include the error date, time, a screenshot of the error, and the estimated TAT for resolution.

Pros

  • Scanning application for errors.
  • Auto-generation of incident tickets.
  • Turn around time for incident resolution.

Cons

  • I have not encountered serious error within PagerDuty yet.
  • Fast paced incident resolution.
  • Hassle free ticket management.
  • I do not have a clue about it since it was purchased by our IT team.
PagerDuty's best mechanism is that it is always up and running without its own maintenance downtime. This ensures that not only existing incidents are resolved on time, but also future contingencies are taken care of. Dual benefits.
With its pre-built platform integrations, PagerDuty has become a data repository for record-keeping of past incidents and for effectively using the same data to prevent future contingencies.

Do you think PagerDuty delivers good value for the price?

Not sure

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

PagerDuty is designed for fast-moving environments like ours that need a specific software error resolved within TAT, and sooner if possible, so the business is less impacted by the unavailability of data-centric tools, such as a CRM.

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