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My favorite documentation software so far....cloud-native and versatile
July 20, 2022

My favorite documentation software so far....cloud-native and versatile

Tamar Wisemon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paligo

We use Paligo to create and publish our Technical Documentation for all of our products. This includes single-sourcing of content through different products, for multiple audiences and includes translation into multiple languages (both LFT and RTL). We mainly publish PDFs but will be publishing HTML5 content in the future.
  • Image insertion, updates and multi-image options for localization
  • Single-source content reuse - one piece of content, whether a sentence or a complete topic, can be re-used anywhere else.
  • Multiple publication channels and outputs - PDF, HTML, ZenDesk etc.
  • Translation auto-translate, plus import and export XLIFF file options makes localization quick and simple.
  • Very intuitive UI
  • Would appreciate greater ability to set PDF Properties within Paligo.
  • Text Callouts for graphics - while Paligo has a few image options, there is no ability to add text callouts to an image that link to related sentences, sections or topics. That would be a huge gamechanger.
  • It would be nice to have a more WSIWYG GUI for the Layout section. In can be tricky remembering which components are changed where.
  • Positive - we now produce more professional documentation
  • Positive - we can rapidly publish new versions of our docs for multiple audiences.
  • Positive - Our translation ability is much quicker, and we can easily add new languages with no extra formatting overhead.
They are both good documentation options, but the cloud-native capabilities and intuitive UI of Paligo, plus it's ability to produce excellent output for both PDF and HTML5 were the main reasons I chose Paligo. I am very satisfied with my choice.

Do you think Paligo delivers good value for the price?

Yes

Are you happy with Paligo's feature set?

Yes

Did Paligo live up to sales and marketing promises?

Yes

Did implementation of Paligo go as expected?

Yes

Would you buy Paligo again?

Yes

Any company that requires a cloud-based documentation tool for a single user or a large team of writers, would do well to select Paligo. Since it is cloud-based, and not installed per laptop, it is easy to log in from any computer. The potential downside is an inability to work offline - but since my company is entirely cloud-based, that is not an issue. On the contrary, I am confident knowing that all of my source files are safely stored in the cloud and available for my colleagues, and not on my laptop.

Paligo Support

Responsive, accurate, helpful and friendly support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. It has not been necessary because I always receive a response within a few hours.
I needed a special footer into into a document, that did not appear to be possible from the Paligo help.
I emailed support, they did their research and found a solution for me with a couple of days that I have been using ever since.