It Takes Some Work, But It's Worth It
October 26, 2022

It Takes Some Work, But It's Worth It

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paligo

We use Paligo to write, edit, update, and manage our product support website.

With our last documentation tool, it was necessary to download a desktop application, connect it to the repo containing the support site, and then download the entire site if we needed to edit something; publishing the site meant pushing it back to the repo and then deploying it. Paligo simplified this process by handling everything within a web browser. Critically, this allows us to update and deploy documentation from any machine with an internet connection, without having to download and authenticate an entire application.

Paligo also makes it easier for us to centralize our product documentation, as well as streamlining the process of creating, editing, and publishing new pages as we add new features to the product.

Pros

  • Creating and editing documentation is easy
  • Custom CSS and JS makes it simple to customize the site to our exact needs
  • Integrations with multiple services (Azure, Bitbucket, etc.) give us multiple options for deploying docs
  • Collaborative editing is straightforward

Cons

  • The amount of CSS/JS required to customize a site's appearance can be cumbersome
  • Product documentation can be lacking, specifically with integrations; in some cases, support offered no real help when trying to solve a problem with an integrated service
  • Some features require extensive development experience to use, which can sometimes be an obstacle to less-experienced team members
  • Cloud-based writing and deployment
  • Robust formatting and callout options
  • Integration with common publishing tools
  • Increased collaboration
  • Faster deployment times
  • Simplified document organization
Paligo's component-based documentation system makes it very easy to re-use content across a support site. This saves time and effort on a daily basis.
Support always responds in a timely fashion, and their answers are always useful and direct.

Do you think Paligo delivers good value for the price?

Yes

Are you happy with Paligo's feature set?

Yes

Did Paligo live up to sales and marketing promises?

Yes

Did implementation of Paligo go as expected?

Yes

Would you buy Paligo again?

Yes

Paligo is an excellent solution for companies looking to move to a cloud-based writing and deployment tool for product documentation. It can be especially useful for companies that need to have multiple support sites connected to a single hub page.

There can be a steep learning curve when using Paligo, as not everything is as obvious as one might hope. Nevertheless, once you know the product, it's very useful.

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