Paligo Lives Up to the Promises.
October 26, 2022

Paligo Lives Up to the Promises.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paligo

We use Paligo to manage technical documentation for approximately 20 different software products. We serve multiple markets and have both cloud and on-premise versions right now, so we have a need to reuse a lot of our content with just minor variations between versions. We also work with many different product managers and need an efficient and reliable way to send and track review and approval assignments. The company is growing fast, and we are leveraging Paligo's powerful features to increase our efficiency.
  • Content Management.
  • Publishing to Multiple Outputs.
  • Allowing Collaboration and Review with SMEs.
  • Excellent Product Documentation, LMS Resources, and Support.
  • Layout editor could be more efficient and flexible.
  • Content Management.
  • Scalability
  • Content Reuse.
  • Increasing Collaboration - PMs are excited after our first review cycle with Paligo.
  • Enhanced quality of documentation.
  • Increasing efficiency with publication process.
It does have a bit of a learning curve if you are not used to structured authoring or separating content from layout, but the learning resources are excellent, and once you pass the curve, it proves to be very efficient to use. I take a point off for the layout editor. It can be a bit tedious to go through all of those different lists, and the previews do tend to load slowly.
So far, support has been excellent. They reply very quickly and give in-depth replies. Solutions advisors and account managers have also been very responsive and clearly focused on creating the best experience for implementation. And that's only when the answers can't be found in excellent product documentation. The online training class and tutorials are also very good.
We moved from Flare to Paligo. One of the main reasons was the fact that Paligo is a cloud product. Collaboration with anyone outside of our team was more difficult with Flare. Also, maintaining a server for Flare content was going to become an issue, and overall I felt the Flare desktop product was prone to errors and issues. The flexibility of assigning Paligo licenses was a huge factor, as was the stability of the cloud platform.

Do you think Paligo delivers good value for the price?

Yes

Are you happy with Paligo's feature set?

Yes

Did Paligo live up to sales and marketing promises?

Yes

Did implementation of Paligo go as expected?

Yes

Would you buy Paligo again?

Yes

Paligo is an extremely powerful tool that can be scaled to fit an organization. It can be considered a tool just for technical documentation, but it also could manage documentation for an entire organization. We are a medium-sized technical writing team with a fairly large portfolio of products to manage, and it makes sense for us to use it just as a writing team. But we are also working on connecting with other teams to get them on board so we can all share content across the enterprise. That's where the investment in Paligo really will pay off richly. The only situation I can think of where it would not work is for a very small company with just one product that doesn't plan on growing much.