Item: Paligo
Rating: 8
Author: Verified User

Overall Satisfaction with Paligo

Use Cases and Deployment Scope

We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and training material.

Pros and Cons

Pros

Content reuse
Finding existing content used elsewhere
Publishing to multiple output formats
Single-sourcing imagery

Cons

User interface hides some commonly-used functionality
Exporting changes only
More clearly connect layouts with outputs

Most Important Features

Content reuse
Batch publishing
HTML5 output/super portal support

Return on Investment

Ability to reuse content easily (more accurate)
Simplifying the review process (less time requirements for SMEs)
Faster publishing (HUGE time savings for us in documentation)

Usability

Our platform is complicated so documentation supporting it can be too. Paligo's UI allows myself and more junior members to jump right in.

Support Rating

I've yet to be unhappy with the support I've received from Paligo. Missing features are an occurrence for any piece of software.

Alternatives Considered

Atlassian Confluence and Adobe Robohelp

Paligo is better than both, by far. Confluence is only as good as its third-party addons and Robohelp isn't worth talking about.

Key Insights

Do you think Paligo delivers good value for the price?

Yes

Are you happy with Paligo's feature set?

Yes

Did Paligo live up to sales and marketing promises?

Yes

Did implementation of Paligo go as expected?

Yes

Would you buy Paligo again?

Yes

Likelihood to Recommend

Paligo is the first web-based product I've used that is obviously developed with the documentation expert in mind.

Comments

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