Great Service and Easy to Use
July 02, 2022

Great Service and Easy to Use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PandaDoc

We fabricate wood windows, doors, storm windows, storm doors, and shutters (interior and exterior). We use PandaDoc to obtain signatures on our estimates or contracts for projects. We also use PandaDoc to receive signatures for approval drawings. This allows us to move forward with a project at a much faster pace than having to wait for a mailed document.

Pros

  • Ease of use for sending documents
  • Ease of use for those signing documents
  • Records for when a document was signed

Cons

  • It would be great to be able to upload multiple files into one document
  • Greater employee efficiency
  • Better customer experience
  • Verification of when document was signed
  • We don't do anything "out of the box" at this point.
DocuSign limits the quantity of submissions and this was a hindrance in our usage; we don't have limits with PandaDoc which makes it a much better fit. Also, we had customers who had issues using DocuSign (and had to create a training document for its use by our customers) and we have not experienced any issues with PandaDoc.

Do you think PandaDoc delivers good value for the price?

Yes

Are you happy with PandaDoc's feature set?

Yes

Did PandaDoc live up to sales and marketing promises?

Yes

Did implementation of PandaDoc go as expected?

Yes

Would you buy PandaDoc again?

Yes

It is perfectly suited to our current needs. We are able to send an estimate that has been approved by the customer for their electronic signature immediately. We can also send our approval drawings for customers to review and approve quickly. We have never had any issues with the file not reaching our customer.

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