Driving Excellence with PanTerra Networks
March 20, 2024

Driving Excellence with PanTerra Networks

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with PanTerra Networks

We have positioned PanTerra Networks and the number of SMB customers. For those that adopted the solution, they have been very pleased with the set up, the service, and the ongoing support. We have had nothing but great reviews from our customers.

Pros

  • Set up is very thorough
  • Service is strong and consistent

Cons

  • Customer billing
  • Partner marketing alignment
  • Good ROI
  • Better reliability
PanTerra Networks's support team is very knowledgeable and quick to respond/resolve.
Implementation expectations were very thorough, and all questions were asked and answered
Productivity is increased immensely. We’ve been able to have phones work both at the office and at home for the hybrid workspace.
Customers like the local Support

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

PanTerra Networks is very strong in the SMB vertical

Comments

  • Sol Hurtado | TrustRadius Reviewer
    Sol Hurtado
    (Vendor Representative) commented 10 months ago
    Thank you for sharing your positive experience with PanTerra Networks! We’re thrilled to hear that our solution has been well-received by your SMB customers and that our setup, service, and support have exceeded expectations. Feedback like this inspires us to keep delivering reliable and thorough solutions. We appreciate your notes on areas for improvement. Regarding customer billing, we’ve created a helpful video to explain how to read our invoices more clearly. You can view it here: https://www.panterranetworks.com/support-center/understanding-your-invoice. If there are specific concerns beyond this, I’d be happy to discuss further. Thank you for trusting us as your communication partner. If you’d like to discuss further or share additional feedback, feel free to book time with me using my calendar link: https://meetings.hubspot.com/shurtado?uuid=ae817d5a-8dd2-44b6-9083-8d80e972ec7e. We’re excited to continue supporting you and your customers!

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