Reliable Efficient and Outstanding Support
April 03, 2025

Reliable Efficient and Outstanding Support

Amy Wishon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Networks

We are a chimney and fireplace inspection and repair company, and we rely on PanTerra Networks as our phone provider. Their system allows us to efficiently manage our communications, including easily updating our status to "closed" for holidays or after-hours. The reliability and flexibility of their platform help us maintain seamless customer interactions. Most importantly, their customer service is top-notch—always available to assist with any changes or troubleshooting, ensuring our business runs smoothly!!!

Pros

  • Customer Service
  • Not many dropped calls
  • updates outside of working hours

Cons

  • I really like the texting option, compared to 8x8 our last phone provider, you are great
  • Tracking our calls month to month
  • recording our calls for training purposes
  • voice mail greeting messages help let customers know what is going on
the customer service is always there and willing and able to help. Whether it is adding a new user to setting up a mask as the office will closed on holiday they are always there to help and educate.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

I would rate my likelihood of recommending PanTerra Networks a 10. Their customer service keeps me very satisfied—they are always available to answer my questions or lend a helping hand. Whether I need assistance with a simple request or a more complex issue, they are responsive and knowledgeable. Their reliability, dedication, and excellent support make them an easy choice to recommend, and I have full confidence in their services.

Comments

  • Tessa Chablais | TrustRadius Reviewer
    Tessa Chablais
    (Vendor Representative) commented 5 months ago
    Thank you Amy Were so happy to hear our platform and support team have made things run smoothly for your business. Were here anytime you need us

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