Item: PanTerra Networks
Rating: 7
Author: Ryan Norton

Overall Satisfaction with PanTerra Networks

Use Cases and Deployment Scope

We use PanTerra Networks for all of our pharmacy and fulfillment center phones. Using hunt groups to route calls to a large group of people is especially helpful. There is adequate reporting and the ease of use has been helpful with adoption from our pharmacy and warehouse team members. Overall good experience and low maintenance.

Pros and Cons

Pros

Ease of use
Reporting of interactions
Simple user interface

Cons

Technology to update IVRs
auto-attendant features enhancements
logging into the admin portion from user interface

Return on Investment

reliability has been good
low maintenance
support team has always been helpful and easy to get in touch with

Implementation Rating

Very easy onboarding process. There was an acclimation period that took some time to adjust into but after that time, it has been simple. There is very little upkeep required which simplifies things from an administrative perspective. Overall would consider the implementation process a positive one and easier than others I've done with different systems.

Unified Communications

It has not impacted our productivity as we are only using it for back phone calls. The other solutions sound great but they are outside the scope of the team that is currently using these phones. That would be interesting to review if we were to use that in the future.

Alternatives Considered

Five9

It is a simpler solution and a more cost-effective option but best suited for small teams who are comfortable with on-premise solutions. Call centers with large teams require a more elaborate set up in my opinion.

Key Insights

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

Other Software Used

Five9, Cresta

Likelihood to Recommend

Best suited for a simple solution that is easy to install. On-premise is best for some teams such as our pharmacy team. Would be much less useful for large call center teams. The ability to do simple tasks, disposition interactions, and draw more information on the reporting of the calls is lacking.

Comments

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Tessa Chablais
(Vendor Representative) commented 7 months ago
Thanks for your thoughtful review Ryan. Were glad to hear setup and day-to-day operations have been smooth for your team. Your feedback on IVRs and reporting is helpful as we continue to improve.

Solid Experience with PanTerra platform and team