Item: PanTerra Networks
Rating: 9
Author: Verified User

Overall Satisfaction with PanTerra Networks

Use Cases and Deployment Scope

We only use the basic telephone functions for customer service and sales. For the most part the service works well. We rarely have connection issues. Once in a while we have latency problems where the sound will drop and we have to repeat things. Our only real issue is with the software. Removing old and unneeded voicemail is difficult. Setting special messages is also difficult. You have to post a message, but it replaces the standard message. I wish it could be set up to set a special message for a specific date and time and then have it expire and return to the standard daily message. Makes for another thing to remember having to switch it back all of the time.

Pros and Cons

Pros

Decent reliable service for a good price
Not a lot of harassing sales messages
Converted over our existing phones
Alerts for system issues and maintenance

Cons

Software needs additions
Some things in the software are simple, but others are overly complex
Tech jargon gets nowhere with me. Just makes it more difficult for us simple minded folk to work through the software.

Return on Investment

More reliable than some. Outages during business hours are rare.
Brought our costs down drastically
Onboarding was great. Much better experience than with any of the others we've used

Support Rating

Sometimes they are slow to respond. Software limits what we can do. Hard to navigate the software and support isn't always a big help.

Implementation Rating

They were able to use our existing phones. Others we've used required "upgrading" the phones to work with their service. Once we got them the numbers they needed, the process went fast.

Unified Communications

We only use the basic telephone functions. Hasn't impacted productivity to any degree.

Alternatives Considered

Microsoft Teams

Teams was a nightmare to use. Did it once and will not go back.

Key Insights

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

Other Software Used

LibreOffice, Freestyle Multichannel Order Management, GnuCash

Likelihood to Recommend

We've used several services over the last 10 years. Ooma had reliability issues. Can't have that in a customer service and sales business. Their software was terrible and wouldn't handle many basic functions. TPX had overly complex software that some of the support people couldn't navigate. Terrible customer service in some areas. We cancelled their service through our rep and the guy didn't turn in the cancellation for months. We had to get our card company involved and then there were threats of lawsuits and a bunch of other garbage. Was so glad to be away from them. PanTerra software solved some of the issues we experienced with the others, but still has issues. Their price is mostly good and we manage along well. As mentioned previously there are areas that can be improved.

Comments

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Tessa Chablais
(Vendor Representative) commented 9 months ago
Thank you for your honest review Were glad to hear our service reliability and pricing have worked well for your team. We appreciate your feedback about the voicemail and message scheduling features its incredibly helpful as we look to improve the platform. If theres anything we can assist with in the meantime dont hesitate to reach out.

Pleased with service reliability