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Great value for the price.
January 25, 2023

Great value for the price.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Streams

It took an extraordinary long time to get the phone numbers transferred over. I, the customer, had to do a lot of the work.
We use it for all telephone (including fax) operations, including remote users and cell phone users.
  • Customer service is good. They always respond promptly when I call.
  • Detailed invoices.
  • Easy and quick email notifications of phone messages and faxes.
  • Would prefer more hands-on initial training for employees.
  • Clearer instructions on how to make updates as employees transition in and out of the organization.
  • Our telephone bill was reduced by more than 60% by moving from Cox.
Initially, the support team required a lot of explanation to get to the root of the problem. PanTerra's support staff has really improved, i.e., they seem to have a little more experience now.
A slight increase in productivity, esp. related to off-site workers.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

No

Would you buy PanTerra Networks again?

No

I would not recommend PanTerra to an organization that is not technology savvy. Panterra 'disappears' once the initial set-up is complete. The customer has to be proactive with follow-up questions or additional assistance.