Expensive for the Features Offered
February 23, 2023

Expensive for the Features Offered

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Streams

In my experience, the system is unreliable and goes down often. It is very expensive for the value provided.
We used PanTerra as our phone conference system in a law office. It is needed to efficiently communicate with lawyers in the firm and manage incoming phone calls/messages.
  • Voicemail
  • Phone Conferencing
  • Communication
  • Price
  • Phone Conferencing
  • Voicemail Management
  • Not reliable system/difficult to use
  • Too expensive
  • Unreliable connection
Customer service is helpful, but requires multiple follow ups to get answers. When attempting to get information to optimize our system, we had to follow up multiple times in order to get a response.
It has not impacted our productivity as it is unreliable.

Do you think PanTerra Networks delivers good value for the price?

No

Are you happy with PanTerra Networks's feature set?

No

Did PanTerra Networks live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PanTerra Networks go as expected?

I wasn't involved with the implementation phase

Would you buy PanTerra Networks again?

No

I was not part of the decision making process to select PanTerra Streams, but since I have been brought on board we have found others that are easier to use and more cost effective than Panterra, so we are making a change.
In my opinion, the phone system is not user friendly. It is difficult to transfer/answer phones, access messages, and update recordings.