PanTerra works for us
February 20, 2023

PanTerra works for us

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Streams

Implementation was well planned and explained before we began. They were booked up for several weeks, so we did find ourselves impatient to begin using their system. Once the line porting was finally approved, the actual reprogramming of phones and implementation went fairly quickly. Their tech had everything done in a few hours via internet and phone instructions.
We use PanTerra's VOIP for all of our telephone communications including customer service. Their system provides us with inbound call handling through the use of schedules for open hours during business days and varying messages for times we are closed. Also nice to have the software direct call forwarding and customer and vendor messaging.

Pros

  • Cost effective solution
  • Less complex software than other systems
  • Responsive customer support

Cons

  • Software is not as customer friendly as other similar providers
  • Some simple processes are overly complex
  • Billing is confusing
  • Equal or improved reliability over other providers
  • Lower monthly operating cost
  • Easy onboarding compared to all other VOIP providers we have used
PanTerra's customer support is by far the most responsive of all of the VOIP services we have used. Their people respond within hours and have always found a solution to our question. Some of our past providers actually couldn't find any solution to issues that PanTerra has shown to be simple.
This was more of a lateral move for us. We've used VOIP for our phone communications for a lot of years. The cost savings are what made the decision. We do not use their file sharing or messaging capabilities at this time as we do those tasks through other systems.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

OOMA has a very good software, but their monthly cost was steadily rising. They didn't offer any incentives until we left them. Liked their service well enough, but not their price.
8X8 gave us a lot of issues with buggy software and unreliable service. They also had issues with continually rising costs.
TPX Communications was bad news. Once we were into the contract, they did not provide most of what was in the initial quotation and nickle and dimed us for everything. Our bill soon ballooned to an unreal cost. They refused to allow us to discontinue the service and we were finally forced to do a stop payment to prevent further charges. Software was horribly complex to the degree that their own engineers couldn't make it work. Steer clear of them.
We converted from another company. PanTerra is our 4th VOIP provider. All have had positives and negatives. We like PanTerra presently as they are more reliable than some of our past providers and are significantly cheaper than all of the others we have used. Although we have had other software that is easier to use, theirs is simple enough and they help you get it all set up at the start so it is easy to maintain after that.

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