Great product, Unparalleled service!
Taylor Moesle | TrustRadius Reviewer
December 07, 2018

Great product, Unparalleled service!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Paycom

Paycom is our current payroll provider and benefit administrator. It is currently used throughout our whole organization. As of 2019, Paycom will also be handling our performance management by administering our yearly performance reviews. We are hoping with the help of Paycom, we will be able to increase the frequency of our annual reviews.
  • Paycom's Employee Self-Service application is extremely user-friendly. Employees know exactly where to go and how to find it after Paycom did in-person trainings for our whole staff, employees and manager and admins.
  • Separate from Paycom's product, their service is second to none! Any question I have regarding the product, taxes, benefits, etc., Paycom has provided top-notch service. They make Envoy feel like we are a top priority, no matter how small the question.
  • Implementation is extremely important to me as the primary user of any product. Paycom laid out exactly how long implementation would be and made it clear they would be with us every step of the way. They gave us a document that detailed how much of a time commitment each department involved in our transition to Paycom would have to allot to the process.
  • One feature that could use slight improvement that we had with our old payroll vendor was a way employees to see how many PTO hours they would have as of a certain date. Paycom does have this option, but an employee has to pretend to enter a PTO request to see that. PTO is a priority to all of our employees so just making hours available a bit more clear.
  • The amount of time that I am saving as the HR Associate when it comes to time spent on the phone with our old vendor, compared to the level of access that I have to a dedicated rep at Paycom is unparalleled. Taxes, payroll, benefits, performance management, can all be handled with a quick email that gets responded to in less than an hour.
  • Our finance team is able to pull reports with ease on their own from Paycom, which has saved HR time and resources that can be dedicated else where.
Paycom has provided a level of service that continues to impress Envoy every day. Their platform is user friendly to our employees, managers, and admins, and we look forward to begin transitioning over some other aspects of our business to Paycom because we know the level of service they can provide.
We were previously with a larger payroll vendor and we felt like a small fish in a huge pond. The service we received made us feel unimportant. Paycom is a complete 180 in regards to the service we receive. We have a dedicated rep (shout out Jessica Wade!), who is consistently available and super knowledgeable about all things Paycom. Service is something that is important to Envoy with our own product so it's great to see it is a top priority to other companies as well!

Paycom Feature Ratings

Employee demographic data
10
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
9
Support for external payroll vendors
8
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
Not Rated
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
10
Pre-built reports
9
Ability to combine HR data with external data
9
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated