Paycom Satisfied Customer Review
June 09, 2025

Paycom Satisfied Customer Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom in our organization for our payroll, background checks, drug screens, mileage and expense reimbursements. It is very easy user friendly and the support staff are amazing. I have never called them that they were not able to assist me with anything I needed. Always helpful and will to help with a smiling face.

Pros

  • Reports creation/setup and saving for repeated use
  • Customer service is amazing
  • automation of payroll start up for each pay period

Cons

  • Would like to see them offer invoicing services since we are a PEO
  • corporate visa credit card automation for transactions into Paycom
  • Creation of all year end tax forms is a tremendous help that saves time and money
  • Automation of payroll reports
The ability to send pay stubs to employees to review for errors helps in catching mistakes on time such as being able to see they forgot to add PTO, sick time or days they forget to clock in or out before it is finalized is a great tool to have.
Payroll takes less time due to the automated creation on payroll weeks so all you have to do is approve a few items, send out paystubs for employees to review and then finalize your payroll.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

We are a PEO and offer payroll and benefits to smaller organizations. If they offered invoicing it would save us time and money. It would not require a person to manually calculate and create invoices to send out to clients.

Paycom Feature Ratings

10.0
Employee demographic data
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
10.0
Notifications and Alerts
10

Comments

  • Alexis Correa | TrustRadius Reviewer
    Alexis Correa
    (Vendor Representative) commented 7 months ago
    Thank you for sharing your experience with Paycom and highlighting the value our platform brings to organizations like yours through automation and exceptional customer support. Our platform has clearly made a significant impact on your organization, and we're thrilled that Beti® has been able to provide the efficiency and accuracy needed to drive business growth and success. We appreciate the opportunity to have been a part of your success and look forward to continuing to support your organization.

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